Turbo Browser sync failed — what to do?

Most sync failures are related to network, sign-in status, or first-sync duration. Follow the steps below. Turbo supports Turbo account and Google account sync — confirm which one you're using first.

Which account are you using?

Account type	Sync service	Sign-in
Turbo account	Turbo cloud sync	Avatar (top-right) → Turbo account
Google account	Google sync	Avatar (top-right) → Google account

WARNING

Turbo account and Google account data do not merge. Back up local data before switching accounts. Full details: Sync.

Troubleshooting (in order)

1. Check network

Sync needs a stable internet connection. If you use a proxy or VPN, configure it under Settings → System → Network proxy, or temporarily disable and retry.

2. Confirm you're still signed in

1. Click the avatar (top-right) — it should not show "Sign in".
2. If signed out, sign in again with your Turbo account or Google account.
3. Open Settings → Sync (or Settings → Profile → Sync) and confirm the items you need are checked.

3. Wait during first sync

After first sign-in or large data changes, sync may take several minutes or longer. Keep Turbo running in foreground or background; don't switch accounts repeatedly.

Syncable items (subject to settings UI):

Turbo account (incremental sync):

• Bookmarks
• Passwords (including Passkeys)
• Browser settings
• Extensions

Turbo accounts do not sync browsing history. Google accounts use Google Sync; scope follows Google / Settings.

4. Retry later

If you see a temporary error, wait 5–10 minutes, then:

1. Fully quit Turbo and reopen; or
2. Turn sync items off and on again under Settings → Sync.

5. Check system time and firewall

• Incorrect date and time can break HTTPS / sync certificates — use automatic time sync.
• Corporate firewalls blocking sync domains may require IT approval or testing on another network.

By scenario

Bookmarks not syncing

1. Confirm Bookmarks is enabled under Settings → Sync.
2. Don't mix Turbo and Google accounts — they use separate data pools.
3. On a new device, sign in with the same account and wait for first sync.

Passwords / Passkeys not syncing

1. Confirm Passwords sync is enabled under Settings → Sync (Passkeys sync with passwords).
2. Some Passkeys are device-bound — cross-platform behavior varies.
3. After importing from Chrome / Edge, data is local until you sign in and enable sync.

Extensions not syncing

Extension sync depends on account type and version — check Settings → Sync. Turbo accounts can sync extensions from the Edge store and Crx搜搜. Reinstall from the Extensions guide if needed.

Data missing after switching computers

1. Confirm the new PC uses the same Turbo or Google account as the old one.
2. Confirm the old PC finished syncing before the switch (check bookmarks etc. on the old device; Turbo accounts do not sync browsing history).
3. If data was local-only, export or re-import from the old device.

FAQ

Can Turbo accounts sync browsing history?

No. Turbo accounts currently sync bookmarks, passwords (including Passkeys), browser settings, and extensions. To sync browsing history, use a Google account with Google Sync.

Can Turbo sync and Google sync run at the same time?

You choose one account type at sign-in — each has its own sync service; they don't merge automatically.

Will sync failure lose data?

Usually not — local data remains. Fix network and sign-in, then retry. Back up important bookmarks before switching accounts.

Still stuck?

Contact support via Help center → Get more help with your OS, account type (Turbo / Google), and the error message.

Further reading

• Sync — full sync guide
• Quick Start → Sign in and sync
• Migrate from Chrome / Migrate from Edge
• Help center